1. Introduction
AgilIT Group ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our services, you consent to the collection and use of information in accordance with this policy. We are committed to maintaining the highest standards of data protection and comply with applicable privacy laws and regulations.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and business contact details
- Company or organization information
- Technical preferences and service requirements
- Payment and billing information for our services
- Communication history and support interactions
2.2 Technical Information
We automatically collect certain technical information when you use our services:
- IP addresses, browser type, and operating system
- Website usage patterns and navigation data
- System performance and security logs
- Device identifiers and location data (when relevant to service delivery)
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website usage, and improve our services. You can control cookie settings through your browser preferences.
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our IT services and solutions
- Communication: To respond to inquiries, provide support, and send service-related notifications
- Business Operations: To process payments, manage accounts, and conduct business analytics
- Security: To protect against fraud, unauthorized access, and security threats
- Legal Compliance: To comply with applicable laws and regulatory requirements
- Marketing: To send relevant information about our services (with your consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in delivering our services, subject to strict confidentiality agreements.
4.2 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for data transmission and storage
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- ISO 27001 certified information security management
- Employee training on data protection and privacy practices
- Incident response procedures for security breaches
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and our business requirements.
When information is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your information to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
8. International Data Transfers
As we operate across West Africa and the United States, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by regulatory bodies
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, through other communication channels.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically.
11. Compliance and Certifications
AgilIT Group maintains compliance with relevant data protection regulations and industry standards:
- ISO 27001 Information Security Management
- General Data Protection Regulation (GDPR) compliance
- California Consumer Privacy Act (CCPA) compliance
- Local data protection laws in operating jurisdictions