Our technical support team is available 24/7 for enterprise and government clients. Standard support is available Monday-Friday, 8 AM - 6 PM WAT (West Africa Time) and EST (Eastern Standard Time).
How quickly do you respond to support tickets? +
Critical issues: Within 1 hour. High priority: Within 4 hours. Standard requests: Within 24 hours. We provide initial response acknowledgment within 15 minutes for all ticket submissions.
Do you provide remote assistance? +
Yes, we offer secure remote assistance using enterprise-grade tools. Our technicians can safely access your systems to diagnose and resolve issues while maintaining full security protocols and audit trails.
What's included in your managed IT services? +
24/7 monitoring, security management, backup services, software updates, hardware maintenance, user support, network management, and regular system optimization. Custom packages available based on your needs.
How do you handle data security and privacy? +
We maintain ISO 27001 certification and follow strict data protection protocols. All data is encrypted in transit and at rest. We comply with international privacy regulations and provide detailed security reports.
Can you provide on-site support in West Africa? +
Yes, we have local technicians across Liberia, Sierra Leone, Ghana, and Nigeria. We provide on-site support for hardware installation, network setup, training, and emergency technical assistance.
Contact Support
Emergency Support
Critical system failures, security incidents, or service outages
+23272380028
Technical Support
General technical issues, configuration help, troubleshooting
info@agilitgroup.com
Account Management
Billing questions, service changes, contract discussions
accounts@agilitgroup.com
Live Chat
Quick questions and general inquiries
Submit Support Ticket
AgilIT Support Chat
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